Policy & Procedures
Placing an order
Use the "Order Request" form in the menu options to place an order. Once the order is received, we contact you to review your order. After details of the order have been agreed upon, you will receive an invoice.
Payment and order confirmation
Full payment is due 48 hours after the invoice is sent. Invoices sent on Friday, Saturday, or Sunday should be paid by Tuesday. Failure to pay by the due date may result in a cancellation of your order or delay in processing your order. Please note that your order is not confirmed and your date is open to other customers until payment is received. When paying the invoice, you are agreeing to these terms and conditions.
Partial payment may be coordinated for large quantity orders.
Cancellations and changes
Orders must be cancelled 1 week prior to delivery or shipment date to receive a full refund. Orders cancelled within this time frame will be subject to only a 50% refund.
Changes are allowed up to 1 week prior to delivery or shipment date. Changes to the date or designs within 1 week are based on availability and may be subject to a change fee. We try to accommodate all orders when possible. Contact us for availability. When paying the invoice, you are agreeing to these terms and conditions.
Pickup / Delivery
The Dainty Plum treats are prepared and processed in a licensed commercial facility that is not set up to receive customers. Free delivery and pickup sites are located in Loganville, Grayson, Monroe, and Snellville, GA. Free delivery may be coordinated for a mutual location within a 10-mile radius of zip code 30052. There is a delivery fee for additional miles outside the 10-mile radius. There is no delivery to residential addresses.
Orders are shipped via USPS Priority Mail. Once the order is shipped, you will receive a tracking number. We have no control over the order once USPS has possession of the package. Contact USPS Customer Service for more information if there are delays during transit.
All items that are shipped are subject to break. Extra care is taken to wrap each cookie in bubble wrap to ensure the order is packed well. There are no refunds for cookies that arrive late due to USPS transient delays. When paying the invoice (deposit or full payment), you are agreeing to these terms and conditions.
Our treats are not made in a nut free facility. They may come into contact with milk, wheat, nuts, soy and other allergens. Items may be prepared with gloves, containing latex, vinyl or other materials. You agree to notify anyone consuming these treats of this risk and hold The Dainty Plum harmless for any allergic reactions.
We photograph most orders and display the pictures on our website or social media platforms. If you prefer that we not display photos of your order, please contact The Dainty Plum via email (info@thedaintyplum) and opt out before shipment or delivery.