Policy & Procedures

Placing an order

Items under "BUY NOW" may be purchased immediately. For custom orders, use the Contact Form to place an order. Once the order is received, we will contact you to review your order.  After details of the order have been agreed upon, you will receive an invoice. A design sheet that includes digital or hand drawn images of the cookies may be provided upon request after the invoice is paid. 

 

Payment and order confirmation

Full payment is due 48 hours after the invoice is sent. If the invoice is sent within 72 hours of delivery/pick up date, the invoice must be paid immediately.  We will not start orders until invoice is paid.  Failure to pay by the due date may result in a cancellation of your order or delay in processing your order.  Please note that your order is not confirmed and your date is open to other customers until payment is received.  

 Partial payment may be coordinated for large quantity orders.

 

Cancellations and changes

Orders must be cancelled 1 week prior to delivery or shipment date to receive a full refund. Orders cancelled within this time frame will be subject to only a 50% refund.

 

Changes are allowed up to 1 week prior to delivery or shipment date. Changes to the date or designs within 1 week are based on availability and may be subject to a change fee. We try to accommodate all orders when possible. Contact us for availability. When paying the invoice, you are agreeing to these terms and conditions.

 

 

Pickup / Delivery

* Please see updates due to COVID-19  

https://thedaintyplum.com/pages/change-in-operations-due-to-covid-19

The Dainty Plum treats are prepared and processed in a licensed commercial facility that is not set up to receive customers.

There are designated free pickup sites in Loganville, Grayson, and Monroe. Otherwise, the following delivery rate guidelines apply.  Price may increase depending on order size and time of day.

$5 - $15  within 10-20 miles of zip 30052

$20 and up for deliveries more than 25 miles

There is no delivery to residential addresses.

  

Shipping

Orders are shipped via USPS Priority Mail. Once the order is shipped, you will receive a tracking number. We have no control over the order once USPS has possession of the package.  Contact USPS Customer Service for more information if there are delays during transit. 

 

All items that are shipped are subject to break. Extra care is taken to wrap each cookie in bubble wrap to ensure the order is packed well.  There are no refunds for cookies that arrive late due to USPS transient delays. When paying the invoice (deposit or full payment), you are agreeing to these terms and conditions.

 

 

Allergens

Our treats are not made in a nut free facility. They may come into contact with milk, wheat, nuts, soy and other allergens. Items may be prepared with gloves, containing latex, vinyl or other materials. You agree to notify anyone consuming these treats of this risk and hold The Dainty Plum harmless for any allergic reactions.

 

Photographs

We photograph most orders and display the pictures on our website or social media platforms. If you prefer that we not display photos of your order, please contact The Dainty Plum via email (info@thedaintyplum) and opt out before shipment or delivery.