FAQs

Where is The Dainty Plum located?

The Dainty Plum uses a commercial kitchen in Lawrenceville, Georgia to prepare treats.  The office is located in Loganville, Georgia.

 

What areas do you serve?

We ship to customers throughout the United States and deliver or ship to customers in the metro Atlanta area. We provide free delivery to areas east of Atlanta including Loganville, Monroe, Grayson, Snellville, and select areas in Walton County, Georgia. 

 

Do you provide gluten-free or vegan options?

We do not provide these items at this time; however, we plan to in the future. Keep checking for updates.

 

Is your facility a nut-free or allergen-free environment?

The facility is NOT nut-free or allergen-free.  Our treats are not made in a nut free facility. They may come into contact with milk, wheat, nuts, soy and other allergens. Items may be prepared with gloves, containing latex or vinyl material.  

 

How long do the treats lasts?

Decorated Cookies, Chocolate Covered Oreos, and Lollipops, when heat sealed, will stay fresh up to 2-3 weeks. They should be kept in a cool dry place but not refrigerated.

 

How do I place an order?

Use the “Contact” form at the top of the homepage to place an order.  We will email you to confirm your order. You will receive a draft or proof of your order, if necessary.  After details of the order have been agreed upon, you will receive an invoice.

 

When is payment due?

Full payment is due 48 hours after the invoice is sent. Invoices sent on Friday, Saturday, or Sunday should be paid by Tuesday. Failure to pay by the due date may result in a cancellation of your order or delay in processing your order. Please note that your order is not confirmed and your date is open to other customers until payment is received. 

 

Partial payment may be coordinated for large quantity orders.

 

 

How far in advance should I order?

2 weeks before delivery/shipment date (up to 4 dozen)

3 weeks before delivery/shipment date (5+ dozen)

 

Custom shaped cookies that require a new cutter or hand cutting:

3 weeks before delivery/shipment date

 

Orders within these timelines and last minute orders are possible but may be subject to a 20% of the total rush fee or $10 whichever is greater.  We try to accommodate all orders when possible. Contact us for availability. Orders may be booked up to 3 months in advanced.

 

 

Can I cancel or change my order?

Yes. Orders may be cancelled 2 weeks prior to delivery or shipment date to receive a full refund. Orders cancelled within this time frame will be subject to only a 50% refund.

 

Changes are allowed up to 1 week prior to delivery or shipment date. Changes to the date or designs within 1 week are based on availability and may be subject to a change fee. We try to accommodate all orders when possible. Contact us for availability. When paying the invoice, you are agreeing to these terms and conditions.

 

 

Do you deliver? Can I pick up my order?

The Dainty Plum treats are prepared and processed in a commercial facility that is not set up to receive customers.  Free delivery and pickup sites are located in Loganville, Grayson, Monroe, and Snellville, GA. Free delivery may be coordinated for a mutual location within a 10-mile radius of zip code 30052. There is a delivery fee for additional miles outside the 10-mile radius. There is no delivery to residential addresses.

 

Do you ship?

Orders are shipped via USPS Priority Mail. Once the order is shipped, you will receive a tracking number. We have no control over the order once USPS has possession of the package.  Contact USPS Customer Service for more information if there are delays during transit.  There are no refunds for cookies that arrive late due to USPS transient delays.  

 

Do you post picture of customer orders?

We photograph most orders and display the pictures on our website or social media platforms. If you prefer that we not display photos of your order, please contact The Dainty Plum via email (info@thedaintyplum) and opt out before shipment or delivery.