How do I place a custom order?

Use the “Order / Inquiry Form” at the top of the homepage to place an order.  We will email you to confirm your order.  After details of the order have been agreed upon, you will receive an invoice. For custom orders, a design sheet with hand drawn or digital images of the cookies may be provided upon request after invoice has been paid. 


When is payment due?

Full payment is due 48 hours after the invoice is sent. If the invoice is sent within 72 hours of delivery/pick up date, the invoice must be paid immediately.  We will not start orders until invoice is paid.  Failure to pay by the due date may result in a cancellation of your order or delay in processing your order.  Please note that your order is not confirmed and your date is open to other customers until payment is received.  

 Partial payment may be coordinated for large quantity orders.


How far in advance should I order? (Times may increase during peak seasons)

2 weeks before delivery/shipment date (up to 3 dozen)

3 weeks before delivery/shipment date (4+ dozen)

Custom shaped cookies that require a new cutter: 3 weeks before delivery/shipment date

Orders within these timelines and last minute orders are possible but may be subject to a 20% of the total rush fee or $10 whichever is greater.  We try to accommodate all orders when possible. Contact us for availability. Orders may be booked up to 3 months in advanced.


Can I cancel or change my order?

Orders must be cancelled 2 full weeks prior to delivery or shipment date to receive a refund. Orders cancelled less than 2 weeks will be subject to a 50% or less refund. The cost of special supplies, design sheets provided and custom cookie cutters will reduce the refund. 

Changes are allowed up to 1 week prior to delivery or shipment date. Changes to the date or designs within 1 week are based on availability and may be subject to a change fee. We try to accommodate all orders when possible. Contact us for availability. When paying the invoice, you are agreeing to these terms and conditions.


Do you provide gluten-free or vegan options?

We do not provide these items at this time; however, we plan to in the future. Keep checking for updates.


Is your facility a nut-free or allergen-free environment?

The facility is NOT nut-free or allergen-free.  Our treats are not made in a nut free facility. They may come into contact with milk, wheat, nuts, soy and other allergens. Items may be prepared with gloves, containing latex or vinyl material.  


How long do the treats lasts?

Decorated Cookies will stay fresh up to 2 weeks, if kept heat sealed in the original package.  The chocolate covered Oreos and lollipops will stay fresh 3-4 weeks.  They should be kept in a cool dry place but not refrigerated.


What areas do you serve?

We ship to customers throughout the United States and deliver or ship to customers in the metro Atlanta area.


Can I pick up my order? Where do you deliver?

There are designated free pickup sites in Grayson and Monroe. Otherwise, the following delivery rate guidelines apply.  Price may increase depending on order size and time of day.

$5 - $15  within 10-20 miles of zip 30052

$20 and up for deliveries more than 25 miles

There is no delivery to residential addresses.


Do you ship?

Orders are shipped via USPS Priority Mail or UPS. Once the order is shipped, you will receive a tracking number. We have no control over the order once the mail carrier has possession of the package.  Contact USPS or UPS Customer Service for more information if there are delays during transit.  There are no refunds for cookies that arrive late due to carrier transient delays.  


Do you post picture of customer orders?

We photograph most orders and display the pictures on our website or social media platforms. If you prefer that we not display photos of your order, please contact The Dainty Plum via email (info@thedaintyplum) and opt out before shipment or delivery.